Facebook CEO Mark Zuckerberg weighed in on what he called the “Cambridge Analytica situation” today in a Facebook post, saying there was “a breach of trust” between the tech giant and the people who “share their data with us and expect us to protect it. We need to fix that.”
“We have a responsibility to protect your data, and if we can’t then we don’t deserve to serve you. I’ve been working to understand exactly what happened and how to make sure this doesn’t happen again. The good news is that the most important actions to prevent this from happening again today we have already taken years ago. But we also made mistakes, there’s more to do, and we need to step up and do it.”
In a separate post, the Social media network also announced a set of concrete actions to avoid a similar situation.
Specifically, the company said it will notify users if it knows an app has been misusing data.
“Moving forward, if we remove an app for misusing data, we will tell everyone who used it.”
The company will also turn off access for unused apps. “If someone hasn’t used an app within the last three months, we will turn off the app’s access to their information.”
Also breaking her silence was Sheryl Sandberg, who shared Zuckerberg’s post and adding “You deserve to have your information protected – and we’ll keep working to make sure you feel safe on Facebook. Your trust is at the core of our service. We know that and we will work to earn it.”
Shares of Facebook inched up after the post. Facebook has been under extraordinary pressure from lawmakers, regulators and Wall Street to respond to the issue.